Ticketmaster Changed Their Refund Policy and People are Livid

The alteration came with no announcement and now only lists cancellation as a basis for refund.

Ticketmaster Changed Their Refund Policy and People are Livid


Aaron Chan

7/14/2020 2:50 PM

Like practically everything else, concerts at least in person are over for the foreseeable future.

Recently, The New York Times posted a lengthy coronavirus feature and experts presume that live music won’t be possible until Fall of 2021 at the earliest. Concertgoers are naturally looking for refunds for cancelled and moved dates. Many artists like Justin Bieber, Rage Against the Machine, and Billie Eilish have delayed tour dates indefinitely though “postponements” are really cancellations since new dates have yet to be announced. Outright cancellations are being refunded immediately.

Discovered last week with no announcement though published on March 12, Ticketmaster have changed their policy that once offered refunds for event postponements and reschedulings, save for MLB and US Open events. Now, outright cancelled events are only eligible.

Though a change has not been officially been made on its “refunds” page, Ticketmaster recently issued a new policy page that offers suggestions for those holding tickets to postponed events reading “if an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account…Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.”

They are also asking fans who are unable to attend rescheduled events to sell their tickets on their marketplace, subject to large fees and the unlikelihood anybody is buying event tickets right now.

The news comes in the midst of sister company Live Nation CEO Michael Rapino taking a $3 million salary cut to ease financial strain on the company.

Last week, an American ticket holder filed a $5 million lawsuit against Stubhub who revealed they would not be offering refunds for cancelled events and instead giving vouchers valued at 120% of the ticket value for said cancelled event with 12 month expiry dates. The company stated: “It is currently impossible for us to offer immediate cash refunds to all buyers.”

Check out the angry tweets below and see who else is fucking up during the pandemic here.